Return Policy at N Stuff Music

This Return Policy applies to all purchases made from N Stuff Music, both in-store and online. By completing a purchase, the customer agrees to the terms outlined below.

1. New Gear Returns

New gear may be returned only within five (5) calendar days of:

Delivery confirmation for shipped orders, or
Purchase date for in-store transactions
Returned items must be in original, factory-new condition with zero signs of wear, handling marks, installation, or modification.

All original packaging must be intact and included, including:

Manufacturer box(es)
Manuals, warranty cards, inserts
Accessories, cables, hardware,tags, and protective materials

Any deviation from original condition, packaging, or completeness authorizes N Stuff Music to refuse the return or apply fees up to and including total denial of refund.

2. Used Gear Returns

Used gear purchased in-store: All sales are FINAL.
Used gear purchased online: Eligible for return within (24) hours of delivery.
Used items must be returned in the same condition as received and are subject to inspection.

3. Final Sale Items (Non-Returnable)

The following are FINAL SALE - NO RETURNS, NO REFUNDS, NO EXCHANGES:

Clearance items
Special orders
Discounted or sale items
Items purchased as part of a trade
Items purchased using third-party financing, installment plans, or buy-now-pay-later services
Items paid for through layaway programs once paid in full
Instruments that have been modified or altered from original manufacturer specifications at the customer's request, including setups that require modifying a part of the instrument, part swaps, or adjustments beyond factory specifications, are not eligible for return.
This includes, but is not limited to:

Permanent part replacements or alterations
Structural modifications
Routing, drilling, cutting, or refinishing

4. Trade Transactions

No returns, refunds, credits, or exchanges will be issued on any item involved in a trade.

5. Refunds, Cancellations & Fees

Refunds apply only to the returned merchandise value..
Shipping and handling charges are non-refundable.
Customers are responsible for all shipping costs, including outbound and return shipping.
If free shipping was provided, the actual outbound shipping cost will be deducted from the refund.
Payment processing fees (Credit card, Paypal, or third-party processors) are non-refundable and will be deducted from any refund where applicable.

Order Cancellations

Orders canceled before shipment are subject to non-refundable payment processing fees.
Orders canceled after shipment are subject to:

Outbound shipping charges
Return shipping charges
Non-refundable processing fees

N Stuff Music reserves the right to charge a restocking fee or refuse refunds for items returned outside of this policy.

6. Non-Returnable Items (Hygiene & Licensing)

Returns are NOT ACCEPTED for:

Software, digital products, or licenses
Sheet music, books, or printed materials
Amplifier tubes
Microphones
Earbuds, earplugs, headphones
Harmonicas
Any product designed to come into contact with the mouth or ears

7. Manufacturer-Fulfilled Orders

Items fulfilled directly by the manufacturer are governed by the manufacturer's return and warranty policies.
All claims, issues, and returns must be handled directly with the manufacturer.

8. Return Authorization (RMA Required)

All returns require approval prior to shipment. To initiate a return, customers must complete and submit the RMA Request Form. Once approved, N Stuff Music will issue a Return Authorization and provide return shipping instructions. Unauthorized returns will be refused

9. Returned Item Inspection & Condition Verification

All returned items are documented upon receipt via photographs, video, serial numbers, and inspection notes.
Returns claimed as defective or damaged must exhibit the reported issue.
Refunds or exchanges may be denied if:

The item is found fully functional
Misuse, improper installation, or user error

Inspections results are final

10. Shipping & Delivery Requirements

Adult Signature Required on all shipments except small accessories.
The customer is solely responsible for ensuring an adult is available to sign.
Missed, refused, or returned deliveries result in customer liability for:

All outbound shipping charges
Return shipping charges
Re-delivery fees
Carrier-imposed fees

Refunds for returned shipments are issued only after inspection and less all applicable costs and fees

11. Chargebacks, Friendly Fraud & Payment Disputes

Customers agree to contact N Stuff Music first to attempt resolution before initiating a chargeback, PayPal dispute, or payment claim.
Filing a chargeback in violation of this Policy constitutes breach of contract.
Transactions completed in accordance with this Policy are not eligible for forced reversal.
N stuff Music will contest disputes using:

Proof of purchase
Signed delivery confirmation or in-store pickup acknowledgement
Checkout acceptance of this Policy
Photographic and video inspection records
Communication logs

By completing payment, the customer authorizes N stuff Music to submit this Policy and all transaction records as evidence in response to chargebacks, disputes, and fraud claims.

12. Policy Enforcement & Governing Law

N Stuff Music reserves the right to enforce this Policy strictly.
Failure to comply results in denial or returns or refunds.
This Policy is governed by the laws of the state in which N Stuff Music operates.

THIS POLICY IS FINAL AND BINDING, NO EXCEPTIONS.